LAHORE: An alarming incident at Ghalib Restaurant on Tipu Sultan Road has sparked widespread outrage after reports of customers being harassed and mistreated by staff and management.
According to an eyewitness, who shared the incident on social media, a family visiting Ghalib Restaurant to celebrate a birthday experienced disturbing behavior from the restaurant staff. The post quickly went viral, prompting calls for a boycott of the restaurant.
The eyewitness explained that customers, including women, were verbally abused. The situation escalated when a waiter allegedly smashed a plate on a customer’s head, causing bleeding from the back. The post emphasized that the act could have caused serious injuries or even been fatal.
Shockingly, the manager reportedly continued to mistreat customers instead of controlling the situation. “Treating customers like this is absurd. This is not hospitality. This is not professionalism,” the social media user wrote, highlighting the betrayal of trust in a place meant for family celebrations.
The incident at Ghalib Restaurant has drawn attention to safety and customer service standards at popular dining venues. Netizens criticized the restaurant for its handling of the situation, arguing that such behavior is unacceptable and undermines public trust.
Industry observers noted that incidents like these can severely impact a restaurant’s reputation and business. They emphasized the importance of training staff to manage conflicts professionally and ensure the safety and comfort of all customers.
Authorities and consumer rights groups have urged Ghalib Restaurant to address the matter promptly. They stressed the need for accountability and strict measures to prevent such incidents in the future.
The viral social media post has become a focal point for public discussion, raising awareness about customer rights and the importance of professional behavior in the hospitality industry. Many families are now reconsidering visiting Ghalib Restaurant until assurances of improved conduct are provided.
In other news read more about Punjab Empowers CCD to Investigate Crimes Against Women and Children
This incident serves as a reminder that restaurants must prioritize safety, respect, and professionalism to maintain the trust of their patrons.
