FIFA has confirmed a major ticketing error that affected World Cup sales. Around 60 fans briefly received free tickets due to a system glitch. The issue was later corrected by officials.
According to the governing body, the problem occurred during the checkout process. A previous payment failure caused the system to wrongly allocate tickets at no cost. FIFA stated that the error was not intentional.
The organization explained that the affected users were informed on June 3. The message clarified that their tickets had been issued incorrectly. FIFA also apologized for any inconvenience caused by the situation.
The impacted fans were given an option to repurchase their tickets. FIFA allowed them seven days to complete the payment. If payment is not made, the tickets will be removed from their accounts.
Reports suggest the affected tickets were for group stage matches in Toronto. The incident has raised fresh concerns about FIFA’s ticketing system ahead of the tournament.
FIFA is already under pressure regarding its ticket sales strategy. Critics have raised questions about pricing methods and system reliability. The latest issue has added more attention to these concerns.
The World Cup, jointly hosted by Canada, the United States, and Mexico, will begin on June 11. However, FIFA is still facing challenges in finalizing ticket distribution.
Earlier, FIFA had claimed that strong demand would lead to a full sell-out. Despite this, tickets remain available in several categories just days before the opening match.
Authorities in New York and New Jersey have also started reviewing FIFA’s ticketing practices. The investigation focuses on pricing concerns and claims of misleading information.
FIFA is currently using a variable pricing model. This system adjusts ticket prices based on demand and availability. While designed to balance sales, it has also drawn criticism from fans.
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The final ticket sales phase began in April. FIFA has stated that additional tickets may still be released before kick-off if needed.
