A Tech Outage at Canadian Airports on Sunday disrupted immigration inspection kiosks, leaving travelers facing long delays and crowded terminals. The outage began in the afternoon and continued for several hours before being resolved early Monday morning, according to the Canada Border Services Agency (CBSA).
Passengers reported being stranded on planes and stuck in terminals as immigration lines grew. Some said they waited hours before being processed. The outage affected kiosks at 10 airports across Canada, including Toronto, Montreal, and Calgary.
CBSA confirmed the disruption was caused by “an unforeseen technical issue” during routine maintenance. The malfunction impacted kiosks where travelers verify their identity using a screen. Although the problem has now been fixed, the agency warned that short-term delays could still occur as operations return to normal.
WestJet, one of Canada’s major airlines, stated on social media that Toronto Pearson Airport temporarily paused deplaning because customs areas were at full capacity. The airline urged passengers to remain patient while staff worked to manage the situation.
Neither Toronto Pearson Airport nor Billy Bishop Toronto City Airport immediately responded to questions about the scale of the delays. Similarly, Montreal and Calgary airports confirmed potential disruptions but did not provide specific details. Air Canada, the country’s largest airline, also did not comment on the issue.
The Tech Outage at Canadian Airports highlights how dependent international travel has become on digital systems. Even a short disruption can create major delays and inconvenience for thousands of travelers. Authorities said they will review the incident to prevent similar problems in the future.
As systems are now back online, officials have assured passengers that immigration processing will continue as normal, with only minor delays expected.
The Tech Outage at Canadian Airports serves as a reminder of the need for reliable backup systems in high-traffic travel hubs.
In other news read more about European Airports Hit by Cyberattack, Check-in Chaos Ensues
