A customer has filed a lawsuit in Consumer Court East after failing to receive a purchased mobile package through a digital app.
The complainant stated that he purchased a weekly mobile package via the JazzCash app and was immediately charged Rs823. However, the package was never activated on his number. This failure left him without mobile service at a critical time, causing financial losses and disruption of business communications.
Despite multiple attempts to resolve the issue by contacting the company’s regional office and sending legal notices, the customer claimed he received no meaningful response. He said the inaction forced him to approach the Consumer Court directly.
The petitioner is now demanding Rs2 million in compensation, citing not only financial loss but also damage to trust in digital services and concerns about account security.
Following an initial hearing, the Consumer Court issued an official notice to the mobile company, requesting a written explanation. This has turned the case into a high-profile example of consumer rights advocacy.
This incident highlights a growing trend of complaints about digital mobile services. Many users across the country have reported unexplained charges, failed activations, and poor customer support. Cases like this have intensified calls for greater accountability from service providers.
Experts say that issues with mobile packages purchased through apps can cause significant inconvenience, especially for business users who rely on uninterrupted connectivity. Regulators are increasingly monitoring such complaints to ensure fair practices.
The complainant’s case has sparked discussion on social media about digital payment security and transparency in app-based services. Observers say the outcome could set a precedent for future disputes over mobile packages and other online subscriptions.
The Consumer Court will review the company’s response before scheduling further hearings. The case is expected to draw attention to consumer protection laws and digital service accountability in Pakistan.
In other news read more about: Zong Increases Mobile Package Rates again
