LAHORE – The Punjab Safe Cities Authority has launched a new online review system that allows citizens to challenge wrongly issued E-Challans without visiting government offices. Officials said verified cases will be resolved quickly, with incorrect challans cancelled within 24 hours.
The new service is designed to make the process easier for motorists who believe they have received a traffic fine by mistake. Previously, many citizens had to visit offices in person to file complaints, which often required additional time and effort.
According to the Punjab Safe Cities Authority, the online review facility allows people to submit requests directly from their homes. The initiative aims to improve transparency and provide a faster solution for disputes involving E-Challans.
Officials shared details of the new system through an update on X. They explained that citizens who receive an incorrect challan can visit the Punjab Safe Cities website and access the Review section.
Applicants will need to upload supporting evidence along with their request. The submitted information will then be examined by the relevant authorities to determine whether the traffic fine was issued correctly.
If officials find that the E-Challans were issued in error, they will cancel them within 24 hours. Authorities said the new process is intended to reduce delays and provide quicker relief to affected motorists.
The Punjab Safe Cities Authority believes the digital review mechanism will make the traffic enforcement system more transparent. Officials said the process will also help ensure that genuine complaints are handled efficiently.
Punjab Police have advised citizens to use the online facility responsibly. They urged motorists to submit review requests only when they have valid evidence that a challan was issued incorrectly.
Authorities emphasized that responsible use of the system will help maintain its effectiveness. They said unnecessary or false review requests could slow down the process for genuine applicants.
The announcement has received mixed reactions on social media. Many users welcomed the initiative and described it as a positive step toward resolving complaints related to incorrect traffic fines.
Some social media users, however, questioned whether officials responsible for issuing incorrect E-Challans would also be held accountable. Others suggested that additional improvements could further strengthen the traffic enforcement system.
Despite the mixed response, the new review facility is expected to reduce inconvenience for motorists across Punjab. The online system allows citizens to challenge disputed traffic fines without leaving home, making the process faster and more accessible.
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Officials hope the digital platform will improve public confidence in the e-ticketing system while ensuring that genuine mistakes are corrected promptly through a transparent review process.
