Microsoft has announced that Microsoft Copilot will no longer be available on WhatsApp after January 15. Users will need to switch to Microsoft’s Copilot mobile apps or access the chatbot via the web.
The company explained that this decision is required to comply with WhatsApp’s updated policies. Meta, which owns WhatsApp, recently stated it will no longer support general-purpose AI chatbots using the WhatsApp Business API. Instead, these resources will be reserved for specific business purposes.
This means companies like Microsoft, OpenAI, and Perplexity can no longer offer AI chatbot services through WhatsApp. Microsoft emphasized that the change only affects the platform for distribution and does not restrict AI usage for businesses on other channels.
Users who have been interacting with Microsoft Copilot on WhatsApp should note that chat history will not transfer to Microsoft’s own apps. Since WhatsApp did not authenticate these interactions, conversations cannot be automatically preserved.
Microsoft recommends that users export their chat history using WhatsApp’s built-in tools before the January 15 deadline if they want to keep their conversations for future reference.
OpenAI had also announced that its WhatsApp integration would close in January, aligning with the platform’s new policy. This reflects a broader move by Meta to regulate the use of AI chatbots on WhatsApp and prioritize business-specific integrations.
For continued use, users will need to access Microsoft Copilot directly via the web or dedicated apps, which offer full functionality and secure login. Microsoft assures users that the transition will maintain chatbot performance and features.
The removal of Microsoft Copilot from WhatsApp is part of a growing trend among tech companies to centralize AI services on dedicated platforms, ensuring better control, security, and compliance with third-party policies.
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