A consumer protection court has taken action against a private financial institution after an ATM complaint case in Karachi. The ruling involved compensation for a citizen who faced problems while using banking services.
According to reports, the court ordered the Bank to pay Rs. 15,000 in damages to the affected customer. The decision came after reviewing a case linked to a faulty ATM transaction. The Bank was found responsible for service deficiency.
The incident took place in 2019 when the complainant tried to withdraw cash from an ATM. The machine failed to release the money during the transaction. It also reportedly retained the customer’s bank card, causing further inconvenience.
The customer stated that the situation created stress and embarrassment at the time. He later filed a complaint against the Bank, seeking compensation for the issue.
During the court hearing, it was noted that the withdrawn amount and service charges had already been refunded. However, the court emphasized that refund alone does not remove service failure responsibility.
The court ruled that the Bank was still liable for mental distress and wasted time. It stated that ATM malfunction and card retention are clear service deficiencies.
The private Bank raised objections regarding the case jurisdiction. However, the court rejected these arguments after reviewing the evidence and legal points.
The final decision confirmed that customers are entitled to compensation in such cases. The court highlighted that banking services must remain reliable and error-free for consumers.
This ruling sets an important example for customer rights in banking services. It also highlights the responsibility of every Bank to maintain proper ATM systems and service quality.
Consumer rights experts say such decisions improve accountability in the financial sector. They believe banks must strengthen monitoring systems to avoid similar incidents.
The case also reminds financial institutions to respond quickly to customer complaints. Reliable service is essential for maintaining trust in the banking system.
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The verdict reinforces that even refunded amounts do not cancel liability if service failure causes inconvenience.
