Faisalabad Electric Supply Company (FESCO) has introduced a stricter billing policy by banning bill corrections for protected consumers who exceed the prescribed electricity usage limit. The new decision is aimed at ensuring greater transparency and enforcing existing billing regulations.
According to FESCO, protected consumers will no longer be allowed to request corrections to their electricity bills if their monthly consumption exceeds 200 units. Even if the usage is just one unit above the limit, the consumer will not qualify for any bill correction under the new policy.
Officials said the latest instructions have been issued to all relevant staff members to ensure the policy is implemented consistently across the company’s service areas. The move is part of broader efforts to strengthen billing procedures and prevent misuse of the protected consumer category.
Under the revised rules, the limit of 200 electricity units will be strictly monitored. Consumers who cross this threshold, even by a single unit, will lose the benefit of bill correction for that billing cycle.
The company also warned its employees to exercise greater care while preparing electricity bills. According to officials, disciplinary action may be taken against staff members found negligent in the billing process.
FESCO emphasized that billing accuracy remains an important responsibility for its employees. However, the company also made it clear that exceeding the approved consumption limit will automatically affect a consumer’s eligibility under the protected category.
Officials explained that consumers classified as protected receive certain tariff benefits because they maintain electricity consumption within the approved monthly limit. The latest policy aims to ensure that these benefits are provided only to eligible consumers.
The company further stated that if a protected consumer exceeds the permitted electricity usage even once during a six-month period, the protected status will be terminated. As a result, the consumer may no longer receive the benefits associated with that category.
According to FESCO, the new instructions are intended to improve compliance with electricity billing regulations while ensuring fairness in the application of subsidized tariffs.
The decision is expected to encourage consumers to monitor their monthly electricity usage more carefully. Officials believe staying within the prescribed limit will help eligible households continue receiving the financial relief available under the protected consumer category.
Consumers have also been advised to regularly check their electricity consumption during each billing cycle. This can help them avoid exceeding the 200-unit threshold and losing their protected status.
The company reiterated that the revised policy will be implemented strictly across all operational areas. Field offices and billing staff have already received instructions regarding the updated procedures.
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FESCO has urged consumers to understand the new billing rules and remain within the prescribed electricity consumption limit. Officials say the stricter policy is designed to improve transparency, strengthen billing discipline, and ensure that the protected consumer category benefits only those who meet the required eligibility criteria.
