The Pakistan Telecommunication Authority (PTA) receives around 500 social media complaints every day. PTA Chairman Hafeez Ur Rehman shared the figure on Thursday.
He gave the details during a meeting of the Senate Standing Committee on Information Technology and Telecommunication. Senator Palwasha Khan chaired the meeting on September 24.
The chairman said complaints concern several social media platforms operating in Pakistan. He also noted that some online issues may never be formally reported.
According to the chairman, some harmful or problematic content may also remain unidentified. This means the reported complaints may not represent every issue occurring online.
The PTA reviews complaints received from users and examines the reported material. The regulator then communicates with the relevant social media platforms.
Requests for action are sent to technology companies when content violates applicable requirements. Platforms may then review the material and take appropriate action.
The regulator has previously stated that a significant amount of flagged content is removed. Such removals can follow requests submitted to technology companies.
The issue of online content was also discussed during Thursday’s committee meeting. Lawmakers raised concerns about offensive material circulating on social media platforms.
Members of the committee also called for stronger safeguards for younger users. The discussion focused on protecting children and young people from harmful online content.
Social media usage has continued to increase across Pakistan. This has also created a larger volume of content-related complaints for regulators.
The daily complaint figure highlights the scale of the task faced by the PTA. Handling hundreds of complaints requires coordination with multiple online platforms.
The regulator’s process involves reviewing reported material before seeking action. This approach allows authorities to identify content requiring attention.
However, the chairman acknowledged that not every online issue reaches the regulator. Some users may not report problematic material, while other content may go unnoticed.
The committee’s discussion comes as concerns over online safety remain a major issue. Lawmakers are seeking measures that can provide greater protection for vulnerable users.
The PTA continues to receive and process complaints related to social media content. Its coordination with technology companies remains part of the response process.
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The latest figures show the growing workload linked to social media complaints in Pakistan. Around 500 complaints are reportedly being received by the PTA each day.
